Frequently Asked Questions (FAQ)

Shipping?

We sell and ship by pauner.us online shop to all states in United States.

Shipping cost?

We charge pauner.us online shop orders flat rate $7.95 shipping cost per order.

Sales tax?

Pauner America Inc charges sales tax 7% of orders which are delivered to Florida.

Payment choices?

Payment are processed securely PayPal system which allows payments by the most common credit and debit cards or by PayPal account.

Delivery time?

Mostly delivery time is one week, but for chair products delivery time is 2 – 3 weeks.

Our return policy?

If you aren´t satisfied with your purchase, you may return it within 7 days after delivery of the product. If you want return, you must contact within 7 days days after delivery of the product to Pauner America Inc customer service by email info (at) pauner.us and ask RMA number (Return Merchandise Authorization number) for the return. The RMA number is required for the return. Customer are responsible pay shipping cost to our Miami Florida USA warehouse of the returned product. The return delivery must be in original packaging and product must be in a new condition. Pauner America Inc charges minus 20% restocking fee of the refund payment. We don´t accept returns for customized products.

Customer service?

If you have any questions you can email to us  info (at) pauner.us or call to our toll free number 1-800-718-6702

How to buy to other countries outside United States?

If you are interested in buy to outside USA, please send email to info (at) pauner.us  We can arrange shipments almost all countries in the world.